We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.
Any items that were bought from a third-party retailer must be returned or exchanged with the respective retailer.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return questions at email@example.com.
Damage upon arrival?
We will replace any Original Duckhead goods that are damaged during shipping at no additional cost.
Please do not return any damaged goods to us unless we specifically tell you to.
If you would like to cancel your order after receiving your order confirmation email, kindly contact us.
Sometimes it will be incredibly challenging to cancel your order because it will already have been processed.
The buyer will be responsible for paying the return postage fee in the case that they cancel an order after it has already passed the point at which it can be cancelled.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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