Careers

Are you passionate about sustainability and making a positive impact on the environment? Join our team at Original Duckhead and be a part of our mission to provide eco-friendly accessories to the world. We are currently hiring for various positions and would love to hear from you.

We're Hiring!

Open positions: Account Coordinator

To apply, simply send us your CV to careers@originalduckhead.com.

 

Account Coordinator
JOB PURPOSE
The Account Coordinator position is primarily responsible for providing an
exceptional customer experience to our retail accounts. If you’re someone who is
highly organised, service driven, and communicates like a pro, this could be the role
for you. You will be part of a fantastic, supportive team, and joining a thriving,
business where there is lots of opportunities for career growth and progression.

ABOUT ORIGINAL DUCKHEAD
The company operates internationally and is growing by the day. Our mission is to
build a global accessory brand that re-defines the category. We want to encourage
thoughtful consumerism, champion sustainable values, and change an industry that
needs shaking up. We work with hundreds of retailers worldwide and operate a B to
C online store. Our core values are the backbone of our business and guide our
hiring process.
RESPONSIBILITIES 
Onboarding new retailer accounts, answering calls, and swiftly resolving any
queries.
Creating and maintaining account management procedures
Updating customer records with new contact details and notes on support
interactions
Gathering customer feedback and communicating it to relevant departments
Ad hoc administrative tasks to support the wider team as required
Handling sample dispatches
Tracking orders and investigating shipping delays for customers waiting on
products
Answering questions from existing customers with faulty or unwanted
products
Processing customer sales, refunds and returns.
Performing data entry duties with regards to sales figures, metrics, and other
key data
Updating customer records with new contact details and notes on support
interactions
Promoting the business to potential new customers at trade shows and other
industry events

QUALIFICATIONS
Customer service experience within a B2B / trade sales environment
A background within a consumer products industry is an advantage, but not
essential.
Strong communication skills, with the ability to form excellent working
relationships both internally and externally, domestic, and overseas.
Flexible, driven and highly organised.
Brilliant multi-tasker with the ability to manage multiple deadlines
simultaneously.
Experience handling a variety of administrative tasks, and a detail-oriented
nature.
Proactive person, who thrives in a fast-paced role and busy working
environment.
Great Attention to detail
Solid Microsoft Office skills
Sound information technology skills, including proficiency in using computers,
telephones, and other digital communication channels.

This is part-time role, 9am to 6 pm with additional hours and times as needed in our
Clapham London office.

ODH Limited is an equal opportunity employer.