Code of Conduct
We are an accredited London Living Wage Employer certified by the London Wage Foundation.
All suppliers must comply with all laws regulating local wages, overtime compensation, and legally mandated benefits. Wages and benefits policies must be consistent with prevailing national legislation or international labour standards, whichever affords greater protection.
All suppliers must comply with national laws or benchmark industry standards or international standards regarding working hours, whichever affords greater protection. Employees shall be allowed at least 24 consecutive hours of rest in every seven-day period. Employers shall not request overtime on a regular basis and shall compensate for all overtime work at a premium rate.
Health & Safety
All suppliers must ensure that their employees are provided with a safe and healthy work environment and are not subject to unsanitary or hazardous conditions. Suppliers must comply with all applicable laws of the countries in which they operate regarding work, sanitation, and safety. Suppliers providing housing must ensure clean, safe, and adequate sleeping quarters, bathing and toilet facilities.
Suppliers must not employ anyone under the age of 15 or under the age for completion of compulsory education, whichever is higher. Young workers, under the age of 18, must not be exposed to hazardous, unsafe or unhealthy working conditions or materials. Protection against such hazards must be provided to all young workers.
Suppliers must respect animal welfare and adopt healthy and humane practices towards animals.
Forced or Bonded Labour
All suppliers must not use involuntary or forced labour of any kind. Suppliers are required to monitor any third party assisting in recruitment or hiring employees to ensure no individual is compelled to work through force, deception, intimidation, coercion, or punishment.
Freedom of Association
All employees must be free to join organisations of their choosing. This includes the right to form and join trade unions and other worker organisations and participate in collective bargaining without fear of harassment, interference, or retaliation.
Suppliers must not discriminate against their employees during any stage of the employment relationship on the basis of age, race, religion, gender, sexual orientation, ethnicity or national origin, marital status, disability, pregnancy, and any other classification protected by local, national, and international law.
Suppliers are required to treat all employees with respect and dignity. No employee shall be subject to physical, sexual, psychological or verbal harassment or abuse or to monetary fines as a disciplinary practice.
Suppliers must have a documented quality system and improvement plan, including reliable “in process” and final finished goods audits and procedures that meet established and agreed-upon quality standards. These audits must be performed by a trained QA staff person with the autonomy and support to provide an unbiased report on the quality of every shipment of finished goods.