FAQ

Our umbrella canopy fabric is made from 100% post-consumer recycled polyester, known as rPET, made from recycled plastic bottles.

We use the same core rPET canopy material specification across our umbrella models and colourways.

The amount depends on the size and style of the umbrella.

The canopy fabric is made from the equivalent of:

Duck umbrella: 9 recycled plastic bottles
Daily umbrella: 9 recycled plastic bottles
Mini umbrella: 6 recycled plastic bottles
Duckling umbrella: 7 recycled plastic bottles

Our reusable bags are made using fabric equivalent to 6 recycled plastic bottles.

Our rPET canopy fabric is sourced from a textile mill certified to the Global Recycled Standard, GRS.

Our current canopy fabric is made from 100% post-consumer recycled polyester.

Our current canopy specification uses a PFAS and PFC-free waterproof treatment.

We use the same canopy material specification across our umbrella models and colours. Representative fabrics have also undergone independent third-party laboratory testing, with PFAS not detected at the laboratory reporting limit.

We use independent third-party laboratory testing alongside supplier specifications and material documentation to verify relevant product and material requirements.

The wood varies depending on the style.

The Duck umbrella, Daily and the Duckling umbrella use birch wood. The Mini umbrella uses maple wood.

Our umbrella frames use materials including steel and fibreglass, selected to balance strength, flexibility and weight.

Exact construction varies by umbrella style.

No umbrella is indestructible in extreme weather, so we do not describe ours as windproof.

Our umbrellas are designed to be wind resistant, with frames engineered to provide strength and flexibility in everyday weather. We recommend taking care in very strong winds and gusts.

Where a product has specific tested UV performance, this will be stated clearly on the individual product page.

For us, it starts with making products that are designed to be used, kept and enjoyed for years rather than treated as disposable.

We combine recycled canopy materials with considered construction, responsible manufacturing practices and initiatives that help keep products and materials in use for longer.

The equivalent of more than 11.5 million post-consumer plastic bottles has been repurposed into Original Duckhead products to date.

We calculate this using the quantities of products ordered from our manufacturing partner and the bottle equivalent used for each product.

Yes. Original Duckhead is a Certified B Corporation.

B Corp certification assesses a company's impact across areas including governance, workers, community, environment and customers.

Original Duckhead is a member of 1% for the Planet.

We donate 1% of annual sales to approved nonprofit partners within the 1% for the Planet network.

Organisations we have supported include The Childhood Trust, WWF and Surfers Against Sewage.

Our manufacturing partner in China has undergone a SMETA social audit via Sedex.

SMETA is an independent social-audit methodology covering areas including labour standards and health and safety.

We try to keep packaging practical and considered.

Our current packaging includes biodegradable polybags, paper swing tags with cotton links, and protective bubble wrap around the wooden handle where required.

The paper swing tags, cotton links and protective bubble wrap can be recycled through appropriate recycling facilities.

We want to keep umbrellas and their materials in use for as long as possible.

We partner with R-Coat, which upcycles used umbrellas into new products and accessories.

If your umbrella needs attention, contact us first. We will always try to help before you decide it has reached the end of its life.

You can find more information on our Recycling page.

A little care will help extend the life of your umbrella.

Always allow your umbrella to dry fully while open before storing it.

Clean the canopy and frame with a soft cloth and warm water. Avoid harsh detergents or abrasive brushes.

Store your umbrella in its sleeve once completely dry and keep it away from prolonged direct sunlight when not in use.

We also recommend avoiding use in extreme winds.

Like any painted surface, the finish can chip if it is knocked, dropped or repeatedly rubbed against hard surfaces.

This is considered normal wear rather than a manufacturing defect, so treating the handle with care will help preserve the finish.

Yes. Our umbrellas come with a 2-year commercial warranty against manufacturing defects in materials and workmanship under normal use.

The warranty applies to umbrellas purchased from originalduckhead.com and from authorised Original Duckhead retailers.

Yes.

Your umbrella must be registered within 30 days of purchase to activate the 2-year commercial warranty.

You will need proof of purchase, such as your order confirmation, receipt or retailer invoice.

Our commercial warranty is additional to, and does not affect, your statutory consumer rights.

The warranty covers manufacturing defects, faults in materials and defects in workmanship under normal use.

It does not cover accidental damage, misuse, loss or theft, cosmetic wear such as paint chips or scratches, damage caused by failure to follow our care instructions, or structural damage caused by extreme winds.

If you are unsure whether something is covered, contact us with your proof of purchase and photographs of the issue and we will review it.

Yes, provided you purchased it from an authorised Original Duckhead retailer and registered it within 30 days of purchase.

Please keep your receipt or other proof of purchase.

For ordinary returns or exchanges, you should contact the retailer you purchased from directly.

Discount codes are valid on full-price items only and cannot be used against items already in the sale, limited edition products or new lines unless explicitly stated.

Discount codes cannot be combined with any other offer, promotion, discount code or voucher.

All products are subject to availability. We reserve the right to amend or withdraw any discount code at any time without prior notice.

If you return items purchased using a discount code, any refund will be based on the price paid after the discount has been applied. Shipping costs and other charges (if applicable) are non-refundable unless items arrive damaged or defective.

Standard delivery, warranty and returns policy of Original Duckhead apply. Please refer to our Shipping & Returns page.

Our free bag intro offer is valid on full-price items only and cannot be used on sale items or in conjunction with any other offer. One free bag per order from selected collections only, subject to availability. Find the collection here.

If an order is returned, the free bag must also be returned to receive a full refund. Otherwise, the value of the bag will be deducted.

Original Duckhead reserves the right to amend or withdraw this Offer at any time. Standard delivery and returns policies apply.

Only one promotional code can be applied per order unless otherwise stated. Discount codes cannot be combined with other offers or applied to past purchases.

Yes, we do. We have partnered with Student Beans to offer an exclusive discount to all students. Click here for more information.

We ship Original Duckhead products internationally.

Shipping availability, current delivery charges and estimated delivery times depend on your destination. Please check our Shipping page or checkout for the most up-to-date information.

Once your order has been dispatched, you will receive tracking information by email.

If you have not received tracking information or have a problem with your delivery, contact hello@originalduckhead.com.

We process orders quickly, so we cannot guarantee that changes can be made once an order has been placed.

If you have made a mistake with your items or delivery address, contact us as soon as possible at hello@originalduckhead.com. If the order has not yet been processed or dispatched, we will do our best to help.

Contact us as soon as possible if you would like to cancel an order.

If the order has not yet been processed, we will do our best to stop it. Once an order has entered fulfilment or been dispatched, we may no longer be able to intercept it.

No. Promotional codes and discounts must be applied at checkout and cannot normally be added retrospectively.

Yes. We work with businesses, retailers and organisations on corporate gifting, collaborations and custom umbrella projects.

Visit our Corporate Gifting page to find out more.

We would be happy to help.

Email us at hello@originalduckhead.com and our team will get back to you.