FAQ

Sustainability has been our core mission since we started creating umbrellas back in 2012. Here are our guiding principles:

Minimize Waste - We are conscious that producing anything new has an impact on the environment. We are continuously working to eliminate waste at every stage of production.

Design Longevity - Designing umbrellas sustainably means designing umbrellas to last. We want every umbrella we make to live a long, productive life so we prioritise quality, ensuring our materials and construction hold up over time and age with character.  

Eco-Friendly materials- Recycled P.E.T Fabric is a versatile and strong material, created by up cycling post-consumer waste. Each of our umbrellas is made from 9 recycled plastic bottles.
Our poly-bags are certified 100% biodegradable.

All the packaging we use to ship from our factory to our warehouses, to our retail partners and to your homes is fully recyclable.

Yes, if not carefully cared for. Like any painted surface, the beak of the ODH umbrella may be susceptible to chipping if not handled or maintained with proper care. To ensure longevity and preserve the appearance, it's recommended to handle the umbrella with care and follow any maintenance instructions provided by the manufacturer.

Your Original Duckhead umbrella has been carefully designed and crafted to be with you for a long time. The following tips should maximise the life of your umbrella:

Always allow your Original Duckhead Umbrella to completely dry whilst fully open. This will allow the fabric to breathe and prevent any potential rusting of metal parts.

Store your Original Duckhead Umbrella in its protective sleeve, away from direct sunlight to avoid fading.

Clean your Original Duckhead umbrella with a clean cloth and warm water. Avoid using any chemical detergents and bristle brushes.

To maintain that easy-open action, wipe the shaft clean from time to time and rub a very light layer of petroleum jelly on it.

We do not currently sell UV specific umbrellas. But stay tuned, as this is in the works.

To clean our Reusable Bags, machine at 30 degrees (or hand) wash cold and line dry.

Our bags are made from 6 recycled post-consumer plastic bottles.

Our bags have wide shoulder strap to distribute weight comfortably and they can hold up to 20kg.

Unfortunately, once an order is placed, it cannot be modified or cancelled. Our system processes orders immediately to ensure fast shipping.

We kindly ask all customers to double-check their shipping address and order details before completing the checkout process. If you notice an error in your address after placing the order, please contact our customer service team as soon as possible. While we cannot guarantee changes, we will do our best to assist you if the order has not yet been shipped.

To provide the fastest service possible, our system automatically processes orders shortly after they are placed. This ensures that your items are packed and shipped promptly.

If you have made a mistake or need assistance, please reach out to our customer service team immediately. While changes to the order itself are not possible, we can explore potential solutions on a case-by-case basis.

No, discounts cannot be added retrospectively to any orders.

Unfortunately, once an order is placed, it cannot be modified or cancelled. Our system processes orders immediately to ensure fast shipping.

We kindly ask all customers to double-check their shipping address and order details before completing the checkout process. If you notice an error in your address after placing the order, please contact our customer service team as soon as possible. While we cannot guarantee changes, we will do our best to assist you if the order has not yet been shipped.

We are accepting all major credit card companies.

We have a 45-day return policy, which means you have 45 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. To start a return, you can contact us at hello@originalduckhead.com. If your return is accepted, we will send you instructions on how and where to send your package. You can always contact us for any return question at hello@originalduckhead.com.

Discount codes are valid on full-price items only and cannot be used against items already in the sale, limited edition products or new lines unless explicitly stated.

Discount codes cannot be combined with any other offer, promotion, discount code or voucher.

All products are subject to availability. We reserve the right to amend or withdraw any discount code at any time without prior notice.

If you return items purchased using a discount code, any refund will be based on the price paid after the discount has been applied. Shipping costs and other charges (if applicable) are non-refundable unless items arrive damaged or defective.

Standard delivery, warranty and returns policy of Original Duckhead apply. Please refer to our Shipping & Returns page.

Our free bag intro offer is valid on full-price items only and cannot be used on sale items or in conjunction with any other offer. One free bag per order from selected collections only, subject to availability. Find the collection here.

If an order is returned, the free bag must also be returned to receive a full refund. Otherwise, the value of the bag will be deducted.

Original Duckhead reserves the right to amend or withdraw this Offer at any time. Standard delivery and returns policies apply.

Only one promotional code can be applied per order unless otherwise stated. Discount codes cannot be combined with other offers or applied to past purchases.

Yes, we do. We have partnered with Student Beans to offer an exclusive discount to all students. Click here for more information.

Clearpay is a payment service that lends customers a fixed amount of credit to makepurchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks,without any interest (late fees apply). 
The service is provided by Clearpay Finance Ltd. 

Just shop on Original Duckheadand check out as normal. At checkout, choose the Clearpaypayment method. You will be directed to the Clearpay website to register and providepayment details (Visa, Mastercard or Amex). 
If you’ve used Clearpay before, just log in to your Clearpay account. 
Then complete your order! 

Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands)with a UK billing address.
Customers with international billing addresses will not be able to use Clearpay or create aClearpay account. 
Other eligibility criteria apply. See Clearpay Terms of Serviceherefor further details.

Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands)with a UK billing address.
Customers with international billing addresses will not be able to use Clearpay or create aClearpay account. 
Other eligibility criteria apply. See Clearpay Terms of Serviceherefor further details.

If you cannot make a payment, please contact Clearpay here. 
As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay. 
Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £36, whichever is less. 
Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service here for further details.

Visit the Clearpay website here for a comprehensive list of FAQs, Clearpay Terms of Service here, and Privacy Policy here.